Terms & Conditions
Please read our Terms & Conditions carefully before using this website. By ordering any goods from this Site you, the buyer, agrees to be bound by the terms of this Agreement.
Conditions of Use
The content of this site is provided free of charge for information purposes only. BGRP Ltd endeavours to ensure that the information presented on the site is both true and accurate. However all of the drawings, descriptive matter, dimensions, illustrations, price lists or advertisements displayed on this site are only intended to give a general idea of the goods described and shall not form part of the contract. All measurements / dimensions are given as a guide only and are approximate.
As part of its process of continuous improvement, BGRP Ltd reserves the right to alter specifications, colours and fabrics without notice. Consequently, products available may vary slightly in colour from that shown on the current site. BGRP Ltd reserves the right to change price and availability information without notice.
All content on this site is the property of BGRP Ltd© and is protected by UK and international copyright laws. All software used on this site is the property of BGRP Ltd and is protected by UK and international copyright laws.
Permission is granted to print in hard copy portions of this Website for the sole purpose of placing an order on www.beanbagbazaar.co.uk. No part of this web site may be distributed or copied for any commercial purpose without prior written consent of BGRP Ltd. You may not transmit or store it on any other website or through any form of electronic retrieval system.
Beanbagbazaar.co.uk, Beanbagbazaar.com and all website content, design, photographs, logos and trademarked brands are all the copyright of BGRP Ltd.
BGRP Ltd has taken all reasonable care in the preparation of the contents on this website. We endeavour to keep all of the information up to date and correct. To the extent permitted by applicable law, BGRP Ltd makes no warranty, express or implied, as to the accuracy, completeness, reliability, suitability or availability of the information, products, services, or related graphics on this website. Any reliance you place on such information is therefore strictly at your own risk.
BGRP Ltd reserves the right to change price and availability information without notice.
BGRP Ltd shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.
BGRP Ltd reserves the right to decline any order.
BGRP Ltd makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms.
BGRP Ltd shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.
BGRP Ltd reserves the right to vary labels and branding on clearance products.
No exclusions of BGRP Ltd liability in these Terms shall apply to any damages arising from death or personal injury caused by the negligence of BGRP Ltd or any of its directors, employees or agents or fraudulent miss-statement. This website is controlled and operated by BGRP Ltd from its offices in England. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this web site from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable.
All terms and conditions contained on this website shall be governed by and construed in accordance with English law. By using this website, you hereby submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising under or in connection with these Terms or your use of this web site.
Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.
Important Delivery Information
We aim to dispatch in stock items within the first working day after order placement. If you have made a mistake on your order or wish to amend or cancel, you must call us on our customer service number 0800 988 1286 during working hours ASAP - we cannot accept emails as a method of contact for these types of queries due to the very quick dispatch times we operate on. We are bound by our carrier terms & conditions and cannot change orders or addresses once items have left our premises.
Your item will be delivered to you via a Courier who will require a signature as proof of delivery. Before the parcel is signed for, check carefully for any signs of transit damage (or instruct anyone you authorise to sign on your behalf to do the same). We advise customers to check parcels carefully for any transit damage. If you are unsure, or there is transit damage to your product, sign for the item and clearly write "damaged product". In this instance please contact us directly on 0800 988 1286 and we will quickly ensure that you get a perfect product, with no additional cost to yourself.
If your order is sent in more than one box, your packages may arrive on separate consignments on different deliveries.
We reserve the right to place a surcharge on delivery for large orders (approx 10+ units). Large orders may require a dedicated delivery service, which is outside of our normal delivery options. Our carriers have limited space for large deliveries to one address, and therefore larger orders may need to be quoted for separately. We apologise for any inconvenience this may cause.
Matters Beyond Our Reasonable Control
We will not be responsible if we are not able to provide the services because of something beyond our reasonable control (such as war, acts of terrorism, extreme weather conditions, earthquakes, fire, floods, traffic congestion, mechanical breakdown (including of machinery, equipment, and vehicles), any public or private road being blocked, or industrial action and the outcomes of it, if this prevents us from providing our usual service). We will try to tell you promptly about any such events.
Cancellation & Returns
Under The Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013 you have the legal right to cancel your order within fourteen working days after receipt of the goods. In the event that you wish to return an item, you must inform the company by email.
From receipt, you have 14 days to let us know by email RMA@beanbagbazaar.co.uk that you intend to return your bean bag to us in a new and unused condition. You are responsible for returning the item to us at your expense - the maximum return cost for tracked delivery is estimated to be a maximum £15 per box (based on our largest box size).
Please ensure to take reasonable care of the goods so that they arrive with us in the same condition as they were delivered. Returns will be processed within 14 days.
Please let us know that you are returning your item by emailing our returns department at RMA@beanbagbazaar.co.uk
The company reserves the right to take action to claim any charges necessary costs for the repair or cleaning of any goods returned not in the same condition as upon delivery. We will make reasonable deductions as we are entitled from any refund due for any obviously damaged or dirty goods.
If you are unable to return the goods you must make the goods available for collection at a time that is convenient for yourself and our courier. The company will be entitled to charge you the direct cost paid to the courier for this collection. Pick up costs start at £7.
You are advised to retain the original packaging and receipt in the event of you cancelling an order. Any refunds or returns made on promotional items will be given at the rate of the discounted product
You agree to indemnify and hold BGRP Ltd, and its owners, employees and other partners, harmless from any claim or demand, including reasonable solicitors fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.
Some hypertext (HTML) links on this web site lead to web sites, which are not under the control of BGRP Ltd. Accordingly, BGRP Ltd makes no representation or warranty concerning the content of these web sites and accepts no responsibility or liability in respect of the material on any web site, which is not under the control of BGRP Ltd.
BGRP Ltd is providing these hypertext links to you only as a convenience, and the inclusion of any such hypertext link does not imply an endorsement by BGRP Ltd of the linked site or imply any relationship between BGRP Ltd and the hyper-linked organisation or individual.
BGRP Ltd warrants that (subject to the other provisions of these Terms and Conditions) on delivery and for a period of 12 months from the date of delivery, the design, fabric and manufacture of the cover of the Goods (which for the avoidance of doubt shall not include the fillings of the Goods) shall be of satisfactory quality within the meaning of the Sale of Goods Act 1979 for domestic purposes. For commercial use customers, this guarantee is limited to 6 months.
Marketing Terms & Conditions
BGRP Ltd reserves the right to withdraw promotions or discounts at any time. Certain products and pack bundles may be excluded from promotions without further notice. Products can only be featured in one promotion at a time. Free gift promotions are subject to stock availability and only one free gift is available per household. When a promotional code is available and you don't enter it at the checkout stage, we will not be able to apply it later on (although you may be able to use it for a subsequent order). Basket builder promotions apply only to products purchased and does not include delivery cost. Promotional codes are limited to one use per customer. Voucher codes are only applicable to products that aren't featured in any other promotion. Promotions featured on www.beanbagbazaar.co.uk are strictly for our website customers only.
Community Guidelines for Social Media
We want to keep all our fans informed with relevant and interesting content. We welcome your comments and suggestions. We reserve the right to delete any of the following:
- Comments, links, images or videos that are obscene, profane or hateful in nature
- Posts that may be offensive to other community members
- Comments that threaten any person or organization or company
- Successive spam or off-topic posts by single or multiple fans
- Solicitations or advertisements
- Comments, links, images or videos that encourage illegal activity
- Any materials that infringe upon the rights of any third party
- False comments or claims about BeanBagBazaar or any of its competitors
- Comments, links, images or videos that BeanBagBazaar deems offensive
- All competitions are judged by BeanBagBazaar, unless stated. Our decision is final.
Occasionally, BeanBagBazaar may run competitions on its website.
- A working email address must be provided as part of entrance to the competition
- Winners will be informed within 7 days after the competition closes
- If more than one entrant has suggested the same winning answer, a lottery draw will decide the prize winner.
- The editor’s decision on the winning entrant is final
- Entrants may not copy or otherwise plagiarise the entry material from any source
- No substitute or refund will be offered in exchange for the competition prize
- The information you provide will only be used for entry into the BeanBagBazaar competition and research purposes. No information will be supplied to third parties, without the express consent of the prize winner
- Prize winners will be announced on www.beanbagbazaar.co.uk and will be contacted directly by email. If you have not been contacted within 7 days of the end of the competition, please assume that your entry has not been successful.
- If the winner of the prize does not come forward within seven days after direct communication, another winner will be selected instead.
- Mention of BeanBagBazaar competitions may be made on Facebook. However, this promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.
Handmade to Order Items
If you have ordered Accent Chairs, Snug Chairs or Love Seats or a combination of small and large items your order will take a little longer to make. Once your design item has finished being made one of our friendly customer care team will give you a call to let you know that it is ready to be released to you, you should expect your furniture to arrive 10-12 days from the day you ordered. The courier will then notify you when its on its way.
Due its size the Love Seat and Snug Chair will come part assembled, but we have prepared a helpful assembly video available to view at www.bazaar-group.uk/assembly that we ask you to watch before assembling.
If you have ordered Cushions, Origami Pouffes or Ottomans your item will be brought to life, by hand, in no time at all. We aim to make and dispatch these items the first working day after you placed your order, unless your order was placed between 4.30pm on Friday and 8.00am Monday in which case we will make your order the next working day, ready to be sent to you the following day. Once they have left our studio you should expect your item within a few working days, unless you have chosen a premium delivery service. The courier will notify you when its on its way.
Returns & Cancellations
As your items have been handmade to order for you, and we do not re-sell previously returned orders, a returns charge will be deducted from your refund. Misplaced orders can be cancelled within 12 hours of placing the order. If you do change your mind and wish to return the item it must be in pristine condition in all its original packaging, the following fee will be deducted from your refund:
Snug Chair - £50
Snug Sofa - £50
Ottoman Drum - £30
Origami Pouffe - £20
Accent Chairs - £40
Cushions (square) - £5
Cushions (rectangle) £5