Our dedicated Customer Experience team are here to assist you between the hours of 09:00am and 16:30pm GMT Monday to Friday, but you may find the answers to your questions by looking at our Frequently Asked Questions below.
Email us at: [email protected]
If you’d like to speak to us, you can call the following number: 0800 988 1286

Frequently Asked Questions

What are my delivery options?

We offer the following delivery options:

• FREE Next Working Day delivery to UK mainland (order before 1pm Mon-Fri)

• Outlying Scottish postcodes and Highland & Islands - £11 per item and £7 for each subsequent item

• Northern Ireland, Isle of Scilly, Isle of Man - £11 per item and £7 for each subsequent item.

• Channel Islands - £11 per item and £7 for each subsequent item

• For deliveries to Ireland, please visit beanbagbazaar.ie

• Europe Zone 1 – email us at [email protected] for a shipping quote

Do I have to be there to sign for delivery?

Yes – our delivery service is a signed for and trackable courier service. This is the most secure way of delivering items. You will have the option of leaving special instructions for the delivery driver (e.g. leave in a safe place / with a neighbour, etc.) during the checkout process. Please note this is at your risk.

Can I specify a delivery date when ordering?

No - We offer Free Next Working Day Delivery, but you cannot specify an exact date.

What happens if I'm out when you deliver?

Couriers will make two failed attempts before it is delivered back to us. Delivery notifications will be provided by the courier, if the scheduled time isn’t suitable, the delivery can be rescheduled via the courier tracking provided with your order.

Can I return my bean bag?

Yes, we accept returns. You are responsible for returning the item to us at your expense.

From previous customer feedback, we recommend using the courier comparison site Parcels2go.com or DPD Local for larger boxes and multiple box consignments.

My order isn’t quite right

We are sorry to hear your BeanBagBazaar order wasn’t quite as you expected. Please get in touch by emailing [email protected] or calling 0800 988 1286 and our customer care team will be happy to help you resolve any issues.

Do you offer a guarantee?

We guarantee the design, fabric and manufacture of all products against reasonable wear and tear for a period of one year from the date of purchase (excluding bean bag filling). For commercial use customers, this guarantee is limited to 6 months.

All bean bags contain Fire Retardant EPS (Expanded Polystyrene) Virgin Polystyrene Beads. Polystyrene beans will flatten (dependant on usage) and topping up your beanbag may be necessary. Bean Bag Filling is available on our website for all your refill needs.

Your statutory rights under English Law are not affected in any way.

What if my bean bag is faulty?

Please get in touch if your bean bag if faulty. Have your order details ready and our team will be happy to help you.

What if my bean bag is damaged in transit?

We advise customers to check carefully for any transit damage before signing for the parcel. If you are unsure, or there is transit damage to your product, sign for the item and clearly write "damaged product". In this instance, please get in touch and we will resolve the issue.

How can I pay for my purchases?

You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.

• Mastercard and Visa Credit Cards

• Maestro, Solo and Visa Debit Cards

• Apple Pay

• PayPal

• Clearpay

Please note, we are unable to accept American Express.

What should I do if my credit/debit card was refused when placing an order?

If your credit or debit card was refused while placing an order on beanbagbazaar.co.uk, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.

I have a discount code; how do I use it?

We rarely run discount codes, but if we do, simply ‘view and edit cart’, apply your promotional code and click update.

Work for the NHS? Great news! You get 20% off all items. Call our customer care team to obtain your unique code.

Do bean bags come with filling?

Yes, all our bean bags come with comfortable bead filling included. Please note, some pieces will arrive part-filled, in multiple boxes. Use the simple assembly instructions enclosed in your order to easily fill your bean bag.

What is inside a bean bag?

We have expertly curated a wide range of bean bags filled with comfortable, expanding bead that meet UK fire safety regulations.

Do you offer fabric or colour samples?

Yes, we highly recommend you find the right match by using our Fabric & Colour Swatch service. Please email our team via [email protected] with details of the samples you would like.

Can I buy any top up to refill my bean bag?

Over time, the filling of your bean bag will shrink due to use. The great news is you can keep your bean bag topped up with our bead refills. Simply leave the existing filling inside your bean bag and pour in new beads. Check out our refills page here.

If you are unsure of how much bead you will need, please get in touch with our Customer Care team.

Will you be getting more stock?

We aim to always keep our wide range of soft furnishings in stock. If a colour is displaying ‘out of stock’, more stock should be returning shortly. For more information on stock availability, please get in touch with our Customer Care team.

How do I clean my bean bag?

When it comes to keeping our bean bags clean: a warm soapy surface clean works great, but for tougher stains, a gentle detergent or fabric solution is recommended. Just remember, our bean bags are not machine washable because the fire retardant protection inside the cover could be damaged.


Can I change the address on my order?

Due to card holder protection, no amendments can be made to the address once the order has been placed. Please contact us to cancel and we will refund you so you can place a new order with the correct address.

©BGRP Ltd. All rights reserved. Registration Number 5423920 Unit 3, Easter Park, Baker Road, Nelson Park West, Cramlington, Northumberland, NE23 1WQ