WELCOME BACK


It’s Good to See You Here!

You can now order again from Bean Bag Bazaar, safe in the knowledge that we’ve spent the 3 weeks during our closure completely modifying the way we manufacture, pick and despatch your order to ensure that we’re following the Government’s COVID-19 guidelines or even better.

This means smaller and segregated teams on-site, office staff including Customer Care mostly working from home, mandatory PPE use and lots of changes to working practices. Fortunately, we have a great team of people that want to work and understand the need for a new way of working that may continue for some months.

Our first responsibility during this pandemic is to our staff, but we’re also mindful of our duty to our customers. Virtually all our normal product range is available again and all accepted orders will be made and shipped on time. For your peace of mind, the staff that make our products have their temperatures taken on arrival every day and wear appropriate PPE, including masks. Strict sanitising and handwashing protocols are also in place.

Please note that some orders may take a day or two longer than normal to arrive and, whilst our Customer Care team is available as normal, returns may also take a little longer to process. This is simply due to capacity issues at the major carriers.

During this difficult time, the kind comments on social channels have made a difference and the appreciation of our team for the way we’ve responded has once again shown the benefit of trying to do ‘the right thing’.

We look forward to safely providing you or your family with the most comfortable and well-made soft seating you can buy.

WELCOME BACK

It’s Good to See You Here!

You can now order again from Bean Bag Bazaar, safe in the knowledge that we’ve spent the 3 weeks during our closure completely modifying the way we manufacture, pick and despatch your order to ensure that we’re following the Government’s COVID-19 guidelines or even better.
This means smaller and segregated teams on-site, office staff including Customer Care mostly working from home, mandatory PPE use and lots of changes to working practices. Fortunately, we have a great team of people that want to work and understand the need for a new way of working that may continue for some months.
Our first responsibility during this pandemic is to our staff, but we’re also mindful of our duty to our customers. Virtually all our normal product range is available again and all accepted orders will be made and shipped on time. For your peace of mind, the staff that make our products have their temperatures taken on arrival every day and wear appropriate PPE, including masks. Strict sanitising and handwashing protocols are also in place.
Please note that some orders may take a day or two longer than normal to arrive and, whilst our Customer Care team is available as normal, returns may also take a little longer to process. This is simply due to capacity issues at the major carriers.
During this difficult time, the kind comments on social channels have made a difference and the appreciation of our team for the way we’ve responded has once again shown the benefit of trying to do ‘the right thing’.
We look forward to safely providing you or your family with the most comfortable and well-made soft seating you can buy.


Covid 19 FAQs


When will my order be dispatched?
We are now beginning to dispatch orders again! All order placed since 12pm 24th March are now being dispatched in the order they were received. Once your order is dispatched, you will receive an email with tracking information.
Please check back here for the latest updates. We thank you for your patience.
Outstanding orders placed before 12pm 24th March have be delivered as promised.

Can I still place an order?
Yes, we are still taking orders with free delivery. Please see our delivery page for details.
Please note that some orders may take a day or two longer than normal to arrive due to capacity issues at the major carriers. Once your order is dispatched, you will receive an email with tracking information.

Am I still able to speak to customer care?
Yes. Members of our team are working safely from the comfort of their own homes and are more than happy to help you with any further questions you may have, please email sales@beanbagbazaar.co.uk.

Can I still return my order?
Yes! You now have an extended period of 60 days to let us know at RMA@beanbagbazaar.co.uk that you would like to return your order to us.

As the health and wellbeing of our staff and customers is our top priority, we would not encourage you to attempt to post your items to us right now.

Once Government restrictions are lifted we will accept the return of your item in a new and unused condition for a full refund.

You are responsible for returning the item to us at your expense - the maximum return cost for tracked delivery is estimated to be a maximum £15 per box (based on our largest box size). Please ensure to take reasonable care of the goods so that they arrive with us in the same condition as they were delivered.
©BGRP Ltd. All rights reserved. Registration Number 5423920 Unit 3, Easter Park, Baker Road, Nelson Park West, Cramlington, Northumberland, NE23 1WQ